FAQ

❓ Frequently Asked Questions (FAQ)

We want your shopping experience at Pablos Cozy Vibes to be as cozy and stress-free as possible. Here are answers to the most common questions.

🐾 How long does delivery take?

  • Germany (stock items): 3–5 business days
  • Germany (other products): up to 11 business days
  • EU: 5–10 business days
  • International: Available upon request (please contact us directly for a quote).

Custom-made items may have different delivery times, shown in the product description.

📦 What are the shipping costs?

  • Germany: €4.99 (small parcels) / €6.79 (larger parcels)
  • EU: €14.90 flat rate
  • International: Available upon request (please contact us directly for a quote).

Free shipping offers may apply during special promotions.

🔄 Can I return or exchange an item?

Yes, you have the legal right to return items within 14 days. Items must be unused and in their original packaging.

  • Custom-made or personalized items are excluded from returns.
  • For full details, please see our Cancellation Policy (Widerrufsrecht).

📏 How do I choose the right size?

Please check our Size Guide for detailed measurements.

Tip: If your dog is between two sizes, we recommend choosing the larger one for a comfy fit.

💳 Which payment methods are available?

We accept:

  • PayPal
  • Credit Cards (Visa, MasterCard, Amex)
  • Klarna (Pay Later / Installments)
  • Sofort / Bank Transfer

For full details, see our Payment Methods page.

🧺 How do I care for sweaters and accessories?

  • Wash sweaters on a gentle cycle at low temperature.
  • Do not tumble dry – air dry only.
  • Harnesses and leashes can be wiped clean with a damp cloth.

📧 How can I contact you?

You can reach us at pabloscutecreatures@gmail.com or via our Contact Page.

🕓 Last Updated: November 2025